Policies
Processing & Turnaround Time
All products from Semper Crafted are handmade and custom-built to order.
Standard Turnaround Times
Custom Plaques: 5-10 business days
Name Signs: 5-7 business days
Holiday Ornaments: 3-5 business days
Business Logo Pieces: 7-14 business days
Turnaround time begins after:
Design is approved (if applicable)
Payment is received
Rush Orders
Rush orders are available on a case-by-case basis. Additional fees may apply.
Shipping Policy
Shipping Locations
Semper Crafted ships all around the globe.
Shipping Carriers
Orders typically ship via:
USPS
UPS
FedEx
Carrier depends on size, weight, and destination.
Shipping Cost
Shipping is calculated at checkout based on:
Weight
Dimensions
Destination
Carrier Rates
Large or oversized pieces may require freight adjustment after checkout.
Tracking
A tracking number will be provided once your order ships.
Damage During Shipping
If your item arrives damaged:
Take clear photos of the box and damaged product
Email the photos to: support@sempercrafted.com
A replacement will be sent or a claim filed with the carrier
Local Pickup & Delivery
Local Pickup
Free local pickup is available in Tallahassee, FL. Pickup location will be coordinated after your order is ready.
Local Delivery
Local delivery is available for a $10 flat rate within the local Tallahassee area.
Custom orders & Design approvals
Custom Work Process
Customer submits request
Semper Crafted provides a design mockup
Customer approves the design
Production begins
Design Approvals
Once a design is approved:
No changes can be made
No refunds will be issued
Any additional edits after approval may require additional fees
Returns, Refunds, & Cancellations
Custom Items
Because each piece is custom-made, Semper Crafted cannot accept:
Returns
Exchanges
Refunds
All custom orders are fianl.
Cancellations
Orders may be cancelled within 24 hours of purchase if production has not begun
quality guarantee
Every piece is handcrafted with care, but wood is a natural material.
Variations may occur in:
Wood grain
Color
Texture
Natural knots
These are cosidered character, not defects.
If you believe your item has a defect unrelated to natural wood features, email photos to support@sempercrafted.com
Customer Artwork & Logos
Customers must confirm they have the legal right to use uploaded logos, graphics, or artwork.
Semper Crafted is not responsible for:
Copyright claims
Trademark issues
Licensing disputes related to customer-provided images
Business logos are crafted exactly as provided unless otherwise discussed.
Privacy & Security
Your personal information is used for:
Communication
Order processing
Shipping
Customer Service
Semper Crafted does not sale, rent, or share your information with third parties.
Payment processing is handled securely through:
Square
Cash
No payment information is stored by Semper Crafted.